Contact
Questions about an order, a scent, or an ingredient? Send them over. A person reads every message and answers within one business day.
Fastest way to reach us. If it is about an order, include the order number.
Phone
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Leave a message if we miss you and we will call back the next business day.
Bull Soft
407 Lincoln Rd, Suite 6H PMB 1316
Miami Beach, FL 33139
United States
This is our business mailing address. Do not send returns here without emailing first, because we cannot match an unannounced package to an order. Start a return the easy way on the shipping and returns page.
Before you write
The FAQ covers most of it: what is in the jar, how long shipping takes, what to do about a melted jar, and how the 30 day guarantee works. If your answer is not there, use the form below.