The product
What is beef tallow doing in a face cream?
Doing what it has always done. Tallow is rendered beef fat, and its fatty acid profile is close to the oils human skin makes on its own. That is why it absorbs instead of sitting on top. It also naturally carries the fat-soluble vitamins A, D, E and K.
Will it smell like a steak?
No. Rendered tallow is close to odorless. What you smell is the essential oil blend: lemongrass and lavender in Daybreak, orange and bergamot in High Noon, Siberian fir and lavender in Nightwatch.
What is actually in it?
Five ingredients. Grass-fed and finished beef tallow, organic olive fruit oil, organic jojoba oil, and two organic essential oils. No water, no preservatives, no synthetic fragrance, no fillers. The full list is on every product page.
Is it greasy?
Not if you use the right amount, which is less than you think. Warm a pea-sized amount between your fingertips and spread it thin. It absorbs in a few minutes. Use too much and it will sit on the surface, same as any oil.
Can I use it on my face?
Yes. Face, hands, elbows, shins, feet, anywhere that is dry. It is safe for all ages and skin types.
Should I patch test?
With any new cosmetic, yes. Put a little on your inner forearm and give it 24 hours. Our creams contain essential oils, and essential oils are the most common thing people react to. Stop using it if your skin gets irritated.
Which one should I start with?
Daybreak if you want something bright and light. Nightwatch if you want something woody and you tend to apply at night. High Noon if you like citrus. If you cannot decide, the trio is all three and the shipping is covered.
Does the citrus one make my skin sun sensitive?
High Noon is made with orange and bergamot peel oils. If you are putting it on your face before a long day outdoors, follow it with sunscreen. That is good practice regardless of what you moisturize with.
How long does a jar last?
Each jar is 2 oz. Used the way it is meant to be used, once or twice a day on face and hands, most people get a couple of months out of one.
How should I store it?
Somewhere cool and dark. A bathroom shelf out of direct sun is fine. Tallow melts at 85 degrees Fahrenheit, so do not leave it on a windowsill or in a hot car.
My jar arrived melted or separated. Is it ruined?
No. That happens in hot weather and the cream is unaffected. Stir it back together, put the jar in the refrigerator for an hour, and it firms right back up.
Is it cruelty free? Is it vegan?
It is made from beef fat, so it is not vegan and never will be. The tallow comes from grass-fed and grass-finished cattle. If you want a plant-based moisturizer, we are not the brand for you and we would rather say so.
Do you make medical claims?
No. These are cosmetics. They moisturize skin and improve how it looks and feels. They are not intended to diagnose, treat, cure or prevent any disease. If you have a skin condition, talk to a doctor.
Ordering and shipping
What does shipping cost?
In the US, $5.95 by USPS, free on orders of $50.00 and up. Express is $12.00. Internationally it is $21.00 to $27.00 depending on the zone. Full details on the shipping and returns page.
How fast will it get here?
Orders leave our fulfillment center within 2 to 5 business days, usually sooner. US Regular is 2 to 4 business days in transit, US Express is 1 to 3. International is 3 to 5 business days by FedEx, not counting customs.
Do you ship to Alaska or Hawaii?
Not yet. Our fulfillment partner ships to the 48 contiguous states and the District of Columbia only. That also rules out Puerto Rico, other US territories, and APO, FPO and DPO addresses.
Do you ship internationally?
To Canada, much of Europe, and a list of countries in Asia and Oceania. The full list is on the shipping policy. If your country is not on it, we do not ship there yet.
Will I pay customs charges?
On international orders, yes. We ship duty unpaid, so any duties, import taxes or brokerage fees your country charges are yours to pay, and the carrier collects them. We cannot estimate them in advance because every country sets its own rates.
Where is my order?
Your tracking number is emailed to you when the label is created. If tracking has not moved in five business days, email us and we will chase the carrier.
Returns
What if I do not like it?
Email us within 30 days of delivery and we will refund it or swap it for a different scent. Nothing to send back.
Do I need to return the jar?
No. We do not take returns, opened or unopened, because we do not restock returned product. Refunds and replacements are issued without one. Keep the jar, pass it along, or toss it. Please do not mail product to our business address, since a package that lands there cannot be matched to an order.
It arrived damaged or you sent the wrong scent.
Send us a photo and your order number within 30 days of delivery and we ship the correct item free. You keep the original. If you would rather have a refund, say so.
Can I cancel an order?
If it has not gone to the carrier yet, yes. Email us as soon as you can.
Still stuck
Email store@bullsoft.skin or call (949) 973-8113, Monday through Friday, 9:00 AM to 5:00 PM Eastern. We answer within one business day.