Shipping policy

Last updated: September 4, 2026

Orders are packed and handed to the carrier within 2 to 5 business days, usually sooner. Every order ships with a tracking number, which lands in your inbox the moment the label is created.

United States

We ship by USPS to the 48 contiguous states and the District of Columbia.

Option	Cost	Transit time
Regular (USPS)	$5.95, free on orders of $50.00 and up	2 to 4 business days
Express (USPS)	$12.00	1 to 3 business days

Free shipping applies automatically at checkout once your cart reaches $50.00 before tax. You do not need a code.

Where we cannot ship: our fulfillment partner does not ship to Alaska, Hawaii, Puerto Rico, other United States territories, or APO, FPO and DPO addresses. If you enter one of those addresses at checkout, no shipping option will appear.

International

We ship by FedEx to the countries listed below. Transit time is 3 to 5 business days after the order leaves our facility, not counting time held in customs.

Zone 1: $21.00

Canada.

Zone 2: $22.00

Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden.

Zone 3: $27.00

Australia, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macao SAR, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam.

If your country is not on this list, we do not ship there yet.

Duties and import taxes on international orders

International orders ship DDU, which means delivered duty unpaid. The price you pay at checkout covers the product and the shipping, and nothing else. Any customs duties, import taxes, VAT, GST or brokerage fees charged by your country are your responsibility, and the carrier will collect them from you before or at delivery.

We cannot tell you in advance what those charges will be, because every country sets its own rates. Check with your local customs office if you want an estimate before you order.

If a package is refused at customs or abandoned because the duties were not paid, we refund the product price once the carrier confirms it has been returned to our fulfillment center. Shipping and any carrier fees incurred are not refunded.

Tracking and delivery

Your tracking number arrives by email when the label is created. It can take up to 24 hours for the carrier to show the first scan. If tracking has not moved in five business days, email us and we will chase it.

Once the carrier marks a package delivered, it is out of our hands. If it says delivered and you do not have it, check with your neighbors and your building, then email us within seven days and we will help you file a claim.

Wrong address

Check your address before you submit the order. If a package comes back to us because the address was wrong or incomplete, we will contact you and reship it once you cover the second shipping charge.

Warm weather

Tallow melts at 85 degrees Fahrenheit. In summer a jar can arrive with a softened surface or with the oils separated. The cream is unaffected. Stir it and put the jar in the refrigerator for an hour and it firms right back up.