Refund policy

Last updated: September 4, 2026

The 30 day guarantee

Try it. If the cream is not for you, tell us within 30 days of delivery and we will make it right with a refund or a replacement. You do not send anything back. We would rather hear what went wrong than have you ship a jar across the country.

Nothing to send back

Refunds and replacements under this policy are issued without a return. There is nothing to box up, no label to print and no return shipping to pay. Keep the jar, pass it along to someone who might like it, or throw it out. We do not restock returned product, so we never ask for it.

Please do not mail product to our business address. It is a mailing address, not a warehouse, and a package that arrives there cannot be matched to an order or refunded.

Start with an email

Email store@bullsoft.skin with your order number and a sentence about the problem. We answer within one business day. Once we reply, we will tell you exactly what happens next. In most cases that is a refund to your original payment method or a replacement jar on its way, and nothing else required from you.

Damaged, wrong, or missing items

If your order shows up damaged, if we sent the wrong scent, or if something is missing from the box, we replace it free. Email us within 30 days of delivery with your order number and a photo of what arrived. We ship the correct item at our cost and you keep the original. If you would rather have your money back than a replacement, say so and we will refund instead.

Tallow melts at 85 degrees Fahrenheit. In hot weather a jar can arrive with the surface softened or the oils separated. That is normal and the cream is unaffected. Stir it, put the jar in the refrigerator for an hour, and it firms back up. If you are not happy with it after that, the 30 day guarantee still covers you.

Refunds

Approved refunds go back to your original payment method. We issue the refund within two business days of approving it. Your bank or card issuer decides how quickly the money appears on your statement, which is usually five to ten business days.

The product price is refunded in full. The original shipping charge is refunded when the problem was our error, such as a damaged, wrong or missing item. Otherwise the original shipping charge is not refunded.

Exchanges

Want a different scent instead of your money back? Say so in your email and we will send the swap at no charge. Keep the original. Same 30 day window.

Order cancellations

Email us as soon as possible if you need to cancel. We can cancel any order that has not yet been handed to the carrier. Once it ships, let it arrive. The 30 day guarantee covers you from the delivery date.