The short version: US orders ship USPS for $5.95, free over $50.00, and arrive in 2 to 4 business days once they leave our fulfillment center. If you do not like the cream, you have 30 days from delivery to tell us and we will refund or replace it. Nothing to send back.
Shipping
United States
We ship to the 48 contiguous states and the District of Columbia. Orders leave our fulfillment center within 2 to 5 business days, usually sooner, and every order gets a tracking number by email.
| Option | Cost | Transit time |
|---|---|---|
| Regular (USPS) | $5.95, free on orders of $50.00 and up | 2 to 4 business days |
| Express (USPS) | $12.00 | 1 to 3 business days |
Free shipping applies automatically once your cart hits $50.00. No code needed. One jar is $34.00, so the trio at $84.00 or any two jars clears it.
We cannot ship to Alaska, Hawaii, Puerto Rico, other US territories, or APO, FPO and DPO addresses. Our fulfillment partner does not service them. If you enter one of those addresses, checkout will not show a shipping option.
International
We ship by FedEx, 3 to 5 business days in transit once the package leaves the US, not counting time in customs.
| Zone | Countries | Cost |
|---|---|---|
| Zone 1 | Canada | $21.00 |
| Zone 2 | Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden | $22.00 |
| Zone 3 | Australia, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macao SAR, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam | $27.00 |
If your country is not listed, we do not ship there yet.
Duties and import taxes
International orders ship DDU, delivered duty unpaid. What you pay at checkout covers the product and the shipping. Any customs duties, import taxes, VAT, GST or brokerage fees your country charges are yours to pay, and the carrier will collect them before or at delivery. We cannot quote them in advance, because every country sets its own rates. Your local customs office can.
If a package is refused at customs or abandoned because duties went unpaid, we refund the product price once the carrier confirms it has been returned to our fulfillment center, but not the shipping or the carrier fees.
Warm weather
Tallow melts at 85 degrees Fahrenheit. In summer, a jar can turn up with a softened surface or with the oils separated. The cream is fine. Stir it, refrigerate the jar for an hour, and it sets back up.
Returns
The 30 day guarantee
Use it. If it is not for you, email us within 30 days of delivery and we will refund you or send a different scent. We would rather hear what went wrong than have you ship a jar across the country.
Nothing to send back
We do not take returns, opened or unopened, because we do not restock returned product. Refunds and replacements are issued without one. No box, no label, no return shipping. Keep the jar, pass it along, or toss it.
Start with an email
Write to store@bullsoft.skin with your order number and a sentence about the problem. We answer within one business day and tell you exactly what happens next. Please do not mail product to our business address. It is a mailbox, not a warehouse, and a package that lands there cannot be matched to an order or refunded.
Damaged, wrong or missing
If the order arrives damaged, if we sent the wrong scent, or if something is missing, we replace it free. Send a photo and your order number within 30 days of delivery. We ship the correct item at our cost and you keep the original. Prefer a refund instead? Say so.
Refunds
We issue approved refunds to your original payment method within two business days. Your bank decides when it shows up, usually five to ten business days. The product price is refunded in full. Original shipping is refunded only when the problem was our error.
Cancellations
If the order has not gone to the carrier, we can cancel it. Email us quickly. Once it ships, let it arrive and the 30 day guarantee covers you from the delivery date.
Questions
Email store@bullsoft.skin or call (949) 973-8113, Monday through Friday, 9:00 AM to 5:00 PM Eastern. The full legal versions live in our shipping policy and refund policy.